Until credit references are checked and an account with trade credit is approved, Primary Packaging Inc. (PPI) policy
is to require cash with the order for customers we have not dealt with before. Management must approve any
exceptions. Any order taken on a cash basis will not be processed until payment is received in full. This means the
scheduled delivery time will start from the date payment is received. All new customers are provided with a Credit
Reference Request Form for this purpose. Prompt completion of the form will expedite credit checks but is no
guarantee credit terms will be extended.
New Printed Orders
Artwork: The customer must supply artwork in electronic file format. If an electric file is not provided, the cost of a
complete redesign from an existing image or a newly created design will be incurred by the customer.
Scheduling: A printed order will not be confirmed in the schedule until final approval of art by the customer.
Scheduled delivery will be based on the date final art approval is received, not on the date the order and art were
Used Printing Plates: It is against PPI policy to utilize printing plates supplied by the customer, if not accompanied
by approved artwork. A customer supplying printing plates without artwork or engravings bears the responsibility,
cost, and risk of delay if the plates are not usable in our production environment. Usability of plates supplied by the
customer will be determined by PPI using its experience and industry standards.
All orders will be acknowledged to the customer using the PPI Order Acknowledgment. The Acknowledgment should
be reviewed and signed by the Customer. The Customer should note any corrections on the Acknowledgment. If
corrections are noted, and are satisfactory to PPI, we will make the changes in the order/job paperwork and re-issue
a corrected Acknowledgment. The price quoted herein is based on Customer’s acceptance of the Terms and
Conditions of Sale attached to the Acknowledgment, and accordingly, acceptance of Customer’s order is expressly
limited to acceptance of such terms and conditions. All such terms and conditions shall constitute the sole and
exclusive agreement between Customer and PPI, and the same may not be altered, amended, modified or rescinded
except by a written agreement signed by the Customer and PPI. Acknowledgments shall be sent to the Customer the
same day the order is written, but no later than one business day after the order is taken, with the exception of new,
printed jobs without approved final art. Acknowledgment will be made for such cases when final art is approved
both by PPI and the Customer. If cash is required with the order or other special payment terms are involved, these
will be clearly stated on the Acknowledgment. Delivery should be stated as the appropriate number of weeks after
receipt of payment.
Orders Placed on Hold
An order placed ON HOLD by the customer for any reason or by PPI while awaiting payment of overdue invoices will
be taken out of the production schedule. If/or when the hold is removed, the order will be rescheduled from that
date, at the then prevailing lead time for that product. If delivery can be improved without affecting any other orders
already in process, PPI will indicate it. Notice will be sent to the customer confirming the hold, the reason for the
hold, and the current lead-time for the product if/when the hold is removed. This can be done by fax, email, or by
adding a note on the original Acknowledgment.
Customers will be billed for material completed at the price for the state it has reached in the production process. If
the customer does not wish to take possession of the incomplete material, PPI will deduct the current scrap value
from the amount due.
Prices to customers are normally quoted FOB Bolivar, Ohio, with the freight cost included in the price of the product.
PPI pricing is valid only 30 days from the date it is provided unless otherwise noted. New quotes or orders after the
30 days have expired are subject to pricing adjustments based on current market conditions. Due to the commodity
nature of polyethylene resin, pricing changes occur based on worldwide market supply and demand. PPI has no
control over the timing, frequency, or amount of these price changes.
Product Defects and Returns
PPI has established product quality assurance procedures to prevent poor quality or defective product from being
shipped. PPI warrants the material we manufacture or distribute for workmanship and material defects. This
expressed warranty is based on a performance specification mutually agreed to by the customer and PPI. In the
event a warrantable product exhibits a defect in workmanship or materials, please contact Customer Service
immediately. Identify the product by your purchase order number, by PPI’s invoice number or the PPI job number.
Also sent a sample of the defective material or we will arrange to visit your facility promptly, when practical. PPI will
replace any defective product on a rush basis, without additional cost, or refund your money. However, we expect the
customer to pay for any product used and return any unused product at our cost and discretion. DO NOT SEND
PRODUCT BACK WITHOUT PRIOR ARRANGEMENT, AND A RETURN AUTHORIZATION. PPI will make all necessary
arrangements for return shipping. Age and storage conditions at customer locations vary widely and can cause
absorption of objectionable odors, fading or printing inks and/or rewetting of inks, and blocking/sticking of film or
bags. PPI will no longer accept a return of film or bags for any reason, if the material is more than twelve (12)
months beyond the original production date. It will be the customer’s responsibility to provide proof of age by
returning a dated and numbered roll ticket or case label with a sample of the product. PPI prints dated eye-marks on
all printed products identifying the date of manufacture. This will be used to determine product age and compliance
with this policy. Additionally, it is the customer’s responsibility to make returned product available during normal
business hours, for pick up by a freight company prearranged by PPI. Failure to make the product available for the
prearranged pickup will prevent the issue of credit for the complaint material. No credit will be issued until the
product is received by PPI at its facilities. THE FOREGOING IS PPI’S SOLE WARRANTY. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE
EXCLUDED AND DISCLAIMED BY PPI. CUSTOMER’S EXCLUSIVE REMEDY AGAINST PPI SHALL BE AS SET FORTH
ABOVE. IN NO EVENT SHALL PPI BE LIABLE TO CUSTOMER FOR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT
LIMITED TO, LOSS OF PROFIT OR ANY OTHER DAMAGES, REGARDLESS WHETHER THE CLAIM FOR SUCH
CONSEQUENTIAL DAMAGES BE BASED ON WARRANTY (EXPRESS OR IMPLIED), CONTRACT, TORT OR